High School Technology for Hospitality and Tourism
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Pricing Tier
1 - Premium
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Number of Credits
1.0
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Estimated Completion Time
32-36 weeks
Pre Requisites
None required. If taking the course as part of the Hospitality & Tourism Management Program of Study, Introduction to Hospitality & Tourism should be taken first.Description
This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry.Segment One
Module 01 - Industry of Change
- Evolution of technology
- Emerging technologies
- Components of hospitality and tourism sectors
- Role of professional organizations
- Information technology tools for careers
- Role of the “cloud”
- Creating travel documents and itineraries
Module 02 - Reserve Your Seat
- Current trends
- Travel consultant services
- Major travel computerized reservation systems
- Ticketing process
- Required travel documents
- Regulations and cultural expectations
- Routine tasks of computer reservations agents
- Creating a passenger name record (PNR)
Module 03 - Keep It Safe
- Ethical issues
- Self-responsibility
- Security issues
- Security solutions
- Security procedures
- Personal device use
- Role of artificial intelligence
Segment Two
Module 04 - Upgrade Your Stay
- Personal information management systems
- Inventory
- Office technology
- Internet fundamentals
- Customer relation management
Module 05 - Know the Flow
- Telephone etiquette
- Communication
- Reservation process
- Guest services
- Check-out procedures
- Social media feedback
Module 06 - Industry of Opportunity
- Career skills
- Positive work behaviors
- Job opportunities
- Education requirements
- Résumé and cover letter
- Career portfolio
- Interview skills
- Personal hygiene
NCAA-Approved Courses
Our NCAA approved courses are updated often. Please visit the NCAA Eligibility Center and use our school code to see all current eligible courses. The FlexPoint Virtual School NCAA High School code is: 850171
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